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Troubleshooting

Dealing with back-lined or rented keyboards

Dealing with back-lined or rented keyboards

Touring musicians who don't bring their own controllers and instead depend on the use of back-lined or rented keyboards sometimes run into a problem where Gig Performer doesn't work properly even though it was "just fine" when they rehearsed with their own...

What are Temporary Startup Options in Gig Performer

What are Temporary Startup Options in Gig Performer

The Temporary Startup Options dialog is a new feature in Gig Performer 4 that allows you to change certain settings when you first open Gig Performer: Changes in this dialog will not be permanent, i.e. when you start Gig Performer again, all changes will be reverted...

Gig Performer seems to be writing megabytes of data

Gig Performer seems to be writing megabytes of data

A customer noticed that Gig Performer seemed to be responding poorly at times and after investigation discovered that under some circumstances it looked like Gig Performer was writing many many megabytes of data to the hard drive when changing from one rackspace to...

USB MIDI Port names keep changing on Windows

USB MIDI Port names keep changing on Windows

If USB MIDI Port names keep changing on your Windows computer when you attach your MIDI controller, unfortunately, this is a well-known issue on Windows, all the way back to Windows XP. The solution to this issue is described here. and involves the use of a freeware...

Gig Performer and Mac Catalina (OS X 10.15)

Gig Performer and Mac Catalina (OS X 10.15)

Gig Performer is notarized by Apple and can be opened in Catalina. As of version 3.6, Gig Performer itself runs perfectly fine in Catalina. You will most likely be prompted to allow access to the Microphone and you must allow this. The prompt is a little bit...

Blank activation dialog when Gig Performer starts

Blank activation dialog when Gig Performer starts

Symptom: After downloading the trial version of Gig Performer, a blank dialog pops up and there's nothing to click on. Background: This issue has only been reported a couple of times. From our investigation, this appears to be some kind of incompatibility between GPU...

Help us to help you – how to report problems

Help us to help you – how to report problems

We want to do our very best to support every Gig Performer user. For general help with using Gig Performer, tips and tricks, ways to develop ever more sophisticated gig files, our community forums should be your first stop. Do a search there first and if that doesn’t...

How to specify plugin locations

How to specify plugin locations

If you are running Gig Performer on a Windows computer, your VST3 and VST plugins can be installed in arbitrary locations specified by the plugin developer and/or modified by you. In either case, if some of your plugins do not show up in Gig Performer, you will need...